At ObtainArt, we value your satisfaction with your purchased artwork. If you wish to initiate a refund or return, we kindly ask buyers to directly contact the artist from whom the artwork was acquired. Each artist may have specific policies regarding returns, and it is advisable to review their terms for clarity.
Please note that ObtainArt does not participate in or mediate the refund or return process. We encourage open communication between buyers and artists to address any concerns or inquiries promptly.
If, however, the artwork has not been delivered to you, we assure you that funds are securely held until delivery confirmation. In the rare instance that there are issues with delivery or confirmation, please do not hesitate to contact us directly for assistance.